SAP Service Cloud Training

SAP Service Cloud training covers concepts from the Basic level to the advanced level.  Whether you are an individual or corporate client we can customize training course content as per your requirement.  And can arrange this SAP Service Cloud training at your pace.

SAP Service Cloud Introduction

When service activities are networked throughout the whole organization, customer happiness soars, loyalty grows, and income soars, SAP Service Cloud is necessary for customer service management.

Features on offer,

• Omnichannel Service - Your ability to boost customer satisfaction and keep them coming back for more depends on your ability to deliver quick, dependable, and customized service across channels. 

1. Channel orchestration - Offer a streamlined, uniform experience across chatbots, phones, chat, messaging applications, emails, and social media.
2. Customer self-service - Using self-service powered by artificial intelligence, enhance your customers' experiences.
3. Agent desktop - For quick and individualized support, provide your customer service representatives access to interaction history and client data.
4. Automatic client identification, screen pops, and intelligent routing may all speed up service.

• Agent Experience - Your service teams are well-positioned to improve first-contact resolution rates and raise customer satisfaction if they have quick access to the appropriate data and insights.

1. Agent console - With a uniform workspace enabled by contextual knowledge and a 360-degree perspective of consumers, simplify the agent experience.
2. Related processes - Give service personnel one-click access to information and connected procedures to help them handle issues fast.
3. Integration with Microsoft Teams - By integrating with Microsoft Teams, you can provide your agents with quick access to experts.

• Service Intelligence - You can deliver better, quicker service answers and outcomes by automating and speeding up service processes and assisting agents in their job.

1. Automated ticket categorization - Use machine learning methods to categorize and prioritize incoming tickets.
2. Sentiment analysis - Detect positive and negative attitudes in emails and respond fast to important tickets to increase customer satisfaction.
3. Solution suggestions - With machine learning-based solution recommendations and next-best actions, agents can resolve problems more quickly.
4. Internet of Things - The IoT's automated notifications enable proactive customer service and increase asset lifespan.

• Case Designer and Case Management - Your employees can address customer service concerns quickly and efficiently to create connections that will last with the aid of the proper tools, knowledge, and support.

1. Case designer - Determine the optimal service procedure for various case kinds, guarantee the best result, and assure a rapid time to value.
2. Case management - Using cross-departmental case management, which uses the appropriate knowledge to address client difficulties, issue resolution may be sped up.
3. Guided workflows - For increased efficiency, quality, and client happiness, support your agents with guided processes.
4. Flexibility - Be flexible in changing circumstances and swiftly modify your customer service operations as necessary.

• Connected Enterprise - You may expedite problem resolution and fulfill your brand promise by tearing down system silos and activating your entire organization.

1. Back-office connectivity - With native integration to SAP ERP and SAP S/4HANA, connect customer care to data and processes to address customer concerns.
2. Integration with sales, commerce, and marketing - By integrating service with other customer-facing operations, you may enhance the customer experience and drive business development.
3. Integration with SAP Field Service Management - By linking your contact center with field service, you may speed up service execution from the first point of contact through resolution.
4. Integration with Experience Management products from Qualtrics and SAP - Boost customer satisfaction by acting on customer data and listening to your consumers.

• Customer Service Agility - When circumstances change, you can swiftly adapt your client service by being flexible.

1. Scalable platform - API-first, microservices-based technology increases corporate flexibility and scalability.
2. Low-code and no-code application development - With low-code and no-code application development, you may swiftly expand and modify your customer support procedures.
3. Composable applications - Create unique client experiences by enhancing the primary solution with toolkits that enable the rapid development of fresh composable apps.

Complete Customization of SAP Service Cloud training’s course content is possible for Individual students and for Corporate.  SAP Service Cloud online training is available for individuals and for corporate we may arrange the classroom as well. For more information on SAP Service Cloud training do connect us.

Our SAP Service Cloud-certified expert consultant will teach a real-time scenario-based case study and can provide study material and ppt. We will help you to clear your SAP Service Cloud training certification by providing you with proper guidance. For more details kindly contact us.

When it comes to SAP Service Cloud Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for SAP Service Cloud corporate training and we can even customize the training content as per your requirement.

A few of the clients we have served across industries are:

DHL | PWC | ATOS | TCS | KPMG | Momentive | Tech Mahindra | Kellogg's | Bestseller | ESSAR | Ashok Leyland | NTT Data | HP | SABIC | Lamprell | TSPL | Neovia | NISUM and many more.

TechMunus has successfully conducted 1000+ corporate training in Bangalore / Bengaluru, India, Finland, Sweden, Germany, USA, UK, Netherlands, Ireland, Austria, Israel, Singapore, Australia, Canada, Denmark, Belgium, Poland, Hong Kong, Qatar, Saudi Arabia, Oman, Denmark, Bahrain, JAPAN, South Korea, UAE, Switzerland, Kuwait, Spain, United Kingdom, Russia, Czech Republic, China, Belarus, Luxembourg